REFUND & RETURN POLICY

REFUND & RETURN POLICY

Effective Date: [Insert Date]

At BLUE SHOES GOODS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible items within 14 days of receiving your order.

To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • With original tags and packaging
  • Free from damage, stains, odors, or signs of use

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

For hygiene, clearance, or promotional reasons, certain items may not be eligible for return, including:

  • Final sale items
  • Discounted or clearance products
  • Gift cards
  • Customized or personalized items
  • Products showing signs of wear or damage caused by customers

Please check product descriptions carefully before purchasing.

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos or videos of the issue
  • A description of the problem

After verification, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

depending on the situation.

4. Return Process

To initiate a return, please contact our support team before sending any items back.

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos if applicable

Unauthorized returns may not be accepted.

Return instructions will be provided after approval.

5. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was shipped
  • The product arrived damaged

Original shipping fees are generally non-refundable.

6. Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may take 5–10 business days depending on your payment provider.

Please note that bank or payment processing times may vary.

7. Order Cancellation

Orders may be canceled within 24 hours after purchase.

After order processing or shipment begins, cancellations may no longer be possible.

If the order has already shipped, customers may need to request a return after delivery.

8. Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account again.
  2. Contact your payment provider or credit card company.
  3. Wait several business days for processing.

If the issue continues, please contact us.

9. Exchanges

We currently support exchanges for defective, damaged, or incorrect items.

If you need a different size or color, please contact us and we will do our best to assist.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Website: https://www.blueshoesgoods.com/

Email: xingrong276@gmail.com

WhatsApp: +86 15234073217

Business Name: BLUE SHOES GOODS